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Policies

In our ongoing efforts to provide you with the best possible service, we ask that you note the following policies:

Cancellation Policy– In the event that you need to cancel or reschedule your appointment please provide a notice of at least one business day (24 hours). If 24 hr policy is not honored a $50 missed appointment fee will be collected prior to any future appointments. Treatments and services may be forfeited as well.If you arrive more than 15 minutes late to scheduled appointment time or consent forms not completed within 15 minutes of scheduled appointment you run the risk of having to reschedule in order to avoid disrupting the appointments of others.

Credit Card Authorization– All patients must maintain an active credit card on file to schedule appointments. Authorization is provided for said credit card on file to be charged for any no show/cancellation fees. Understand that the amount charged will remain on the account as a credit to be used towards any service or product purchase.

Refund Policy– I understand that Total Body has a NO REFUND policy on all products, services, treatments, memberships and any other purchased items. Including but not limited to deposits paid towards procedures.

Memberships– Memberships are on a month to month basis and under no contract. Each membership period is 30 days in length and all treatments, services, products must be used within the membership period. Due to the discount pricing said programs are on a “use it or lose it” basis. All services must be used by the same patient and can’t be shared among multiple patients. If a week(s) are skipped by patient that time period is lost.

Non-Members– Non-members when purchasing B-12, Lipovite, Super Lipovite and/or any other lipotrophic injections are supplied for home use. Total Body provides complimentary medical waste disposal with the return of syringes as a courtesy to all patients.

Discounts– I understand that memberships are already discounted and that additional discounts and/or promotions can’t be redeemed at same time. No double discounting and exclusions apply.